APA (7th ed.) Citation

Kureemun, B., & Fantina, R. (2011). Your customers' perception of quality: What it means to your bottom line and how to control it. CRC Press.

Chicago Style (17th ed.) Citation

Kureemun, Baboo, and Robert Fantina. Your Customers' Perception of Quality: What It Means to Your Bottom Line and How to Control It. Boca Raton, Florida ; London, [England] ; New York: CRC Press, 2011.

MLA (8th ed.) Citation

Kureemun, Baboo, and Robert Fantina. Your Customers' Perception of Quality: What It Means to Your Bottom Line and How to Control It. CRC Press, 2011.