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Senior management and quality : how to leverage quality for profit /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Rooney, Fin (Autor)
Formato: eBook
Idioma:Inglés
Publicado: Milwaukee, WI : ASQ Quality Press, [2018]
Temas:
Acceso en línea:Texto completo

MARC

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020 |a 9781953079138  |q (electronic bk.) 
035 |a (OCoLC)1178640698  |z (OCoLC)1264827198 
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100 1 |a Rooney, Fin,  |e author. 
245 1 0 |a Senior management and quality :  |b how to leverage quality for profit /  |c Fin Rooney. 
264 1 |a Milwaukee, WI :  |b ASQ Quality Press,  |c [2018] 
300 |a 1 online resource 
505 0 |a Title page -- CIP data -- Contents -- Figures and Tables -- Preface -- Introduction -- Chapter One_What Is Quality? -- So What is Quality? -- Another Definition of Quality -- Quality and Product Features -- Quality and Benefits -- Quality and Value -- A Few Words About What Quality is Not -- Chapter Two_Quality and Strategy -- Quality and the Management Team -- Chapter Three_Quality Culture -- Chapter Four_Quality and Customers -- Chapter Five_Quality and Organization Objectives -- Dr. Deming's 14 Points for Management -- Chapter Six_Quality Objectives -- Chapter Seven_The Role of Departments 
505 8 |a Chapter Eight_The Role of the Quality Department -- Chapter Nine_Quality and Its Relationship with Other Departments -- Operations -- Design -- Engineering -- Sales and Marketing -- Finance -- Human Resources -- IT -- Purchasing, Logistics, and Supply Chain Management -- Chapter Ten_Quality and Suppliers, Logistics, and Supply Chain Management -- Supplier Selection -- Purchasing -- Receiving, Identification, and Storage -- Supplier Development -- Chapter Eleven_Quality and Change Management -- Chapter Twelve_Quality and Training -- Chapter Thirteen_Quality Management Systems (QMS) 
505 8 |a Chapter Fourteen_Auditing -- Who Should Conduct Audits? -- General Auditing Tips and Requirements -- Chapter Fifteen_Quality and Lean Management -- Chapter Sixteen_Six Sigma -- Chapter Seventeen_Risk Management -- Appendix 1_Definitions of Quality -- Appendix 2_A Generic History -- Appendix 3_Traditional Key Performance Indicators for Quality -- Appendix 4_Flow Chart -- Appendix 5_Risk Tool- Failure Mode and -- Appendix 6_Abbreviations -- Appendix 7_Quality Tools -- Bibliography -- About the Author -- Untitled 
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