The electronic resources troubleshooting guide /

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"This guide shows you how to develop a library-wide workflow and a shared understanding of the components delivering electronic resources to your patrons"--

Bibliographic Details
Call Number:Libro Electrónico
Main Authors: Talbott, Holly, 1987- (Author), Zmau, Ashley, 1988- (Author)
Format: Electronic eBook
Language:Inglés
Published: Chicago : ALA Editions, 2020.
Subjects:
Libraries > Special collections > Electronic information resources.
Electronic information resources > Management.
Problem solving.
Libraries.
Bibliothèques > Fonds spéciaux > Sources d'informationélectroniques.
Résolution de problème.
Sources d'information électroniques > Gestion.
Bibliothèques > Fonds spéciaux > Sources d'information électroniques.
Libraries > Special collections > Electronic information resources
Problem solving
Internet Resources.
Online Access:Texto completo
Table of Contents:
  • Troubleshooting as problem solving
  • The access chain
  • Soliciting problem reports
  • Diagnosing access issues
  • Resolving access issues
  • Common access issues and examples
  • Troubleshooting workflows and training
  • Proactive troubleshooting.

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