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Reference and information services : an introduction /

Designed to complement every introductory library reference course, this is the perfect text for students and librarians looking to expand their personal reference knowledge, teaching failsafe methods for identifying important materials by matching specific types of questions to the best available s...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Cassell, Kay Ann (Autor), Hiremath, Uma (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago : ALA Neal-Schuman, an imprint of the American Library Association, 2018.
Edición:Fourth edition.
Temas:
Acceso en línea:Texto completo

MARC

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100 1 |a Cassell, Kay Ann,  |e author. 
245 1 0 |a Reference and information services :  |b an introduction /  |c Kay Ann Cassell, Uma Hiremath. 
250 |a Fourth edition. 
264 1 |a Chicago :  |b ALA Neal-Schuman, an imprint of the American Library Association,  |c 2018. 
264 4 |c ©2018 
300 |a 1 online resource (xv, 484 pages) :  |b illustrations 
336 |a text  |b txt  |2 rdacontent 
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504 |a Includes bibliographical references and indexes. 
505 0 |a Introduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that require handy facts : ready reference sources -- Answering questions about words : dictionaries, concordances, and manuals -- Answering questions about events and issues, past and present : databases (and indexes) -- Answering questions about health, law, and business : special guidelines and sources -- Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about government and related issues : government information sources -- When and how to use the internet as a reference tool -- Readers' advisory services / Cindy Orr -- Reference services for children and young adults / Sujin Huggins -- Information literacy in the reference department -- Ethics in reference / Diana Floegel -- Selecting and evaluating reference materials -- Reference as programming -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service. 
520 |a Designed to complement every introductory library reference course, this is the perfect text for students and librarians looking to expand their personal reference knowledge, teaching failsafe methods for identifying important materials by matching specific types of questions to the best available sources, regardless of format. Guided by a national advisory board of educators and practitioners, this thoroughly updated text expertly keeps up with new technologies and practices while remaining grounded in the basics of reference work. Chapters on fundamental concepts, major reference sources, and special topics provide a solid foundation; the text also offers fresh insight on core issues, including ethics, readers' advisory, information literacy, and other key aspects of reference librarianship;selecting and evaluating reference materials, with strategies for keeping up to date; assessing and improving reference services; guidance on conducting reference interviews with a range of different library users, including children and young adults; a new discussion of reference as programming; important special reference topics such as Google search, 24/7 reference, and virtual reference; and delivering reference services across multiple platforms. As librarians experience a changing climate for all information services professionals, in this book Cassell and Hiremath provide the tools needed to manage the ebb and flow of changing reference services in today's libraries. 
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650 0 |a Electronic reference services (Libraries) 
650 0 |a Reference books  |v Bibliography. 
650 0 |a Electronic reference sources  |v Directories. 
650 6 |a Bibliothèques  |x Services de référence. 
650 6 |a Bibliothèques  |x Services de référence électroniques. 
650 6 |a Ouvrages de référence électroniques  |v Répertoires. 
650 7 |a LANGUAGE ARTS & DISCIPLINES  |x Library & Information Science  |x General.  |2 bisacsh 
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650 7 |a Electronic reference sources.  |2 fast  |0 (OCoLC)fst00907457 
650 7 |a Reference books.  |2 fast  |0 (OCoLC)fst01092370 
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655 7 |a directories.  |2 aat 
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655 7 |a Directories.  |2 fast  |0 (OCoLC)fst01423796 
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700 1 |a Hiremath, Uma,  |e author. 
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