Personal conflict management : theory and practice /

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Bibliographic Details
Call Number:Libro Electrónico
Main Authors: McCorkle, Suzanne (Author), Reese, Melanie (Author)
Format: Electronic eBook
Language:Inglés
Published: New York : Routledge, 2017.
Edition:Second edition.
Subjects:
Conflict management.
Problem solving.
Interpersonal relations.
Gestion des conflits.
Résolution de problème.
SOCIAL SCIENCE > General.
Conflict management
Interpersonal relations
Problem solving
Online Access:Texto completo
Table of Contents:
  • Acknowledgments
  • Interpersonal conflict causes and patterns
  • Conflict in everyday life
  • Conflict management theories
  • Competitive and cooperative conflict approaches
  • Causes of conflict
  • How sex/gender, race, culture, and generation affect conflict
  • How power, trust, and humor affect conflict
  • Conflict management skills
  • Listening and seeking information
  • Conflict style and emotional intelligence
  • Negotiation
  • Conflict assessment
  • Conflict in specialized circumstances
  • Bullies and difficult people
  • Mediation and other conflict interventions
  • Managing the aftermath: anger, apology, forgiveness, and reconciliation
  • Conflict in context
  • Families and conflict
  • Conflict in intimate relationships
  • Conflict in the workplace
  • Conflict and social media
  • Appendix
  • Glossary.

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