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|a UAMI
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|a McCorkle, Suzanne,
|e author.
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0 |
|a Personal conflict management :
|b theory and practice /
|c Suzanne M. McCorkle, Melanie J. Reese.
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|a Second edition.
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1 |
|a New York :
|b Routledge,
|c 2017.
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|a Revised edition of the authors'
|
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|a Acknowledgments -- Interpersonal conflict causes and patterns -- Conflict in everyday life -- Conflict management theories -- Competitive and cooperative conflict approaches -- Causes of conflict -- How sex/gender, race, culture, and generation affect conflict -- How power, trust, and humor affect conflict -- Conflict management skills -- Listening and seeking information -- Conflict style and emotional intelligence -- Negotiation -- Conflict assessment -- Conflict in specialized circumstances -- Bullies and difficult people -- Mediation and other conflict interventions -- Managing the aftermath: anger, apology, forgiveness, and reconciliation -- Conflict in context -- Families and conflict -- Conflict in intimate relationships -- Conflict in the workplace -- Conflict and social media -- Appendix -- Glossary.
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|a Conflict management.
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|a Problem solving.
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|a Interpersonal relations.
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|a Gestion des conflits.
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|a Résolution de problème.
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|a Reese, Melanie,
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|i Print version:
|a McCorkle, Suzanne.
|t Personal conflict management.
|b Second edition.
|d New York : Routledge, 2017
|z 9781138210981
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|w (OCoLC)984149339
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