Tabla de Contenidos:
  • pt. I. Establishing the aim
  • 1. Defining crew resource management
  • 2. Safety and the learning organisation
  • 3. Establishing the goal
  • identifying CRM behaviour
  • pt. II. The conduct of training
  • 4. Developing training activities
  • 5. Delivering training
  • pt. III. Measuring results
  • 6. Measuring the effectiveness of CRM training
  • 7. Measuring CRM skills
  • 8. Administration of the process.