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The main outcome of this publication is a model describing the influence of the product quality (including customer satisfaction) on the company performance (including the relationship of product quality of a company and its competitors). Particular model variables (factors) were analyzed to determi...
| Cote: | Libro Electrónico |
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| Auteur principal: | |
| Format: | Électronique eBook |
| Langue: | Checo |
| Publié: |
Brno :
Masarykova univerzita,
2013.
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| Édition: | Vydání první. |
| Sujets: | |
| Accès en ligne: | Texto completo |
| Résumé: | The main outcome of this publication is a model describing the influence of the product quality (including customer satisfaction) on the company performance (including the relationship of product quality of a company and its competitors). Particular model variables (factors) were analyzed to determine statistical significance of their mutual relationship. Simultaneously, the research concerns the interaction of quality management system, company performance, cost management, and quality certificates. In line with this theoretical approach, the model has been extended into the field of quality. |
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| Description matérielle: | 1 online resource : illustrations |
| Bibliographie: | Includes bibliographical references. |
| ISBN: | 9788021081772 8021081775 |