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The main outcome of this publication is a model describing the influence of the product quality (including customer satisfaction) on the company performance (including the relationship of product quality of a company and its competitors). Particular model variables (factors) were analyzed to determi...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Suchánek, Petr, 1973- (Author)
Format: Electronic eBook
Language:Checo
Published: Brno : Masarykova univerzita, 2013.
Edition:Vydání první.
Subjects:
Quality control.
Industrial productivity.
Competition.
Quality Control
Qualité > Contrôle.
Productivité.
quality control.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Online Access:Texto completo
Description
Summary:The main outcome of this publication is a model describing the influence of the product quality (including customer satisfaction) on the company performance (including the relationship of product quality of a company and its competitors). Particular model variables (factors) were analyzed to determine statistical significance of their mutual relationship. Simultaneously, the research concerns the interaction of quality management system, company performance, cost management, and quality certificates. In line with this theoretical approach, the model has been extended into the field of quality.
Physical Description:1 online resource : illustrations
Bibliography:Includes bibliographical references.
ISBN:9788021081772
8021081775

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