Cita APA (7a ed.)

Gross, M., Mediavilla, C., & Walter, V. A. (2016). Five steps of outcome-based planning and evaluation for public libraries. ALA Editions, an imprint of the American Library Association.

Cita Chicago Style (17a ed.)

Gross, Melissa, Cindy Mediavilla, y Virginia A. Walter. Five Steps of Outcome-based Planning and Evaluation for Public Libraries. Chicago: ALA Editions, an imprint of the American Library Association, 2016.

Cita MLA (8a ed.)

Gross, Melissa, et al. Five Steps of Outcome-based Planning and Evaluation for Public Libraries. ALA Editions, an imprint of the American Library Association, 2016.