Cita APA (7a ed.)

Murphy, S. A. (2014). The quality infrastructure: Measuring, analyzing, and improving library services. American Library Association.

Cita Chicago Style (17a ed.)

Murphy, Sarah Anne. The Quality Infrastructure: Measuring, Analyzing, and Improving Library Services. Chicago: American Library Association, 2014.

Cita MLA (8a ed.)

Murphy, Sarah Anne. The Quality Infrastructure: Measuring, Analyzing, and Improving Library Services. American Library Association, 2014.