Cita APA (7a ed.)

Zafer, A. S. (2015). Authentic customer centricity: A journey towards sustainable customer experience. Information Age Publishing Inc..

Cita Chicago Style (17a ed.)

Zafer, Alkhatani Saad. Authentic Customer Centricity: A Journey Towards Sustainable Customer Experience. Charlotte, NC: Information Age Publishing Inc., 2015.

Cita MLA (8a ed.)

Zafer, Alkhatani Saad. Authentic Customer Centricity: A Journey Towards Sustainable Customer Experience. Information Age Publishing Inc., 2015.