Managing stress and conflict in libraries /

"This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk...

Descripción completa

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Pantry, Sheila
Formato: Electrónico eBook
Idioma:Inglés
Publicado: London : Facet Pub., 2007.
Temas:
Library personnel management.
Library employees > Job stress.
Stress management.
Interpersonal conflict.
Conflict management.
Bibliothèques > Personnel > Direction.
Bibliothèques > Personnel > Stress dû au travail.
Gestion du stress.
Conflit interpersonnel.
Gestion des conflits.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Bibliothèques.
Services d'information.
Stress.
Conditions de travail.
Hygiène du travail.
Sécurité du travail.
Bibliothek > Stressbewältigung > Ratgeber.
Stressbewältigung > Bibliothek > Ratgeber.
Bibliothek > Konfliktbewältigung > Ratgeber.
Konfliktbewältigung > Bibliothek > Ratgeber.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Acknowledgements
  • Glossary
  • Introduction
  • 1. Current concerns worldwide
  • 2. Are you at risk?
  • 3, The business case
  • 4. Risk assessment
  • 5. Carrying out risk assessments
  • 6. Advice, guidance and legislation galore
  • 7. Now is the time for you to act!
  • 8. Dealing with aggression and violence
  • 9. Support you can expect after an incident
  • 10. You are not alone
  • Appendices
  • Index.

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