Managing Interpersonal Conflict.

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This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution. To...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Donohue, William A.
Format: Electronic eBook
Language:Inglés
Published: Thousand Oaks : SAGE Publications, 1992.
Series:Interpersonal Communication Texts.
Subjects:
Interpersonal conflict.
Negotiation.
Conflict management.
Negotiating
Conflit interpersonnel.
Négociations.
Gestion des conflits.
SOCIAL SCIENCE > Violence in Society.
Online Access:Texto completo
Table of Contents:
  • Cover; Contents; Chapter 1
  • Understanding the Conflict Episode; Chapter 2
  • Confronting Conflict; Chapter 3
  • Face Saving; Chapter 4
  • Structuring the Issues; Chapter 5
  • Effective Negotiation; Chapter 6
  • Negotiating in the Face of Power; Chapter 7
  • What Kind of Conflict Help Is Available; Chapter 8
  • Conflict Management Flowchart; References; Index; About the Authors.

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