Bridging differences : effective intergroup communication /

This fourth edition builds on the strengths of the previous editions and provides state-of-the-art knowledge about intergroup communication. It brings a strong skills-oriented approach to improving communication effectiveness between people from different groups (cultures, ethnic groups, social clas...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Gudykunst, William B.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Thousand Oaks, Calif. : Sage Publications, Ã2004.
Edición:4th ed.
Temas:
Intercultural communication.
Interpersonal communication.
Communication interpersonnelle.
POLITICAL SCIENCE > Globalization.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Machine generated contents note: 1. Communicating With Strangers
  • Overview of the Communication Process
  • Managing Anxiety and Uncertainty
  • Effective Communication
  • 2. Understanding Cultural Differences
  • Culture
  • Individualism-Collectivism
  • Other Dimensions of Cultural Variability
  • Cultural Identity
  • 3. Understanding Group Differences
  • Social Identities
  • Ethnicity and Ethnic Identity
  • Identities Based on Gender, Disability, Age, and Social Class
  • 4. Having Expectations for Strangers
  • Nature of Expectations
  • Stereotypes
  • Intergroup Attitudes
  • Changing Our Intergroup Expectations
  • 5. Attributing Meaning to Strangers' Behavior
  • Perception Process
  • Attribution Process
  • Culture and Attributions
  • Personality Factors Influencing Our Attributions
  • Improving the Accuracy of Our Attributions
  • 6. Exchanging Messages With Strangers
  • ^ Nature of Language and Nonverbal Messages
  • Cultural Differences in Language Usage
  • Cultural Differences in Nonverbal Communication
  • Language Usage in Communication With Strangers
  • Improving the Quality of Messages Exchanged With Strangers
  • 7. Being Perceived as Competent Communicators
  • Perceived Competence
  • Motivation
  • Knowledge
  • Skills
  • 8. Managing Conflict With Strangers
  • Nature of Conflict
  • Cultural and Ethnic Differences in Conflict
  • Face-Negotiation
  • Characteristics of Intergroup Conflict
  • Managing Intergroup Conflict
  • 9. Developing Relationships With Strangers
  • Similarities and Differences Across Groups
  • Intergroup Relationships
  • Intergroup Relationship Development
  • Romantic Relationships
  • 10. Building Community With Strangers
  • Nature of Community
  • Characteristics of Community
  • Community and Public Life
  • Civic Engagement
  • ^ Diversity and Community
  • Ethical Issues in Building Community With Strangers.

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