How to get your customers swearing by you, not at you : telephone doctor's guide to customer service training /

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Faced with the challenge of developing effective customer service training? Not sure where to start? Whether you are a novice at the customer service game or an experienced facilitator, this book will make the development process fun and a whole lot easier. How to Get Customers Swearing by You, Not...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Friedman, Nancy J.
Format: Electronic eBook
Language:Inglés
Published: Amherst, Mass. : HRD Press, ©2008.
Subjects:
Customer services.
Employees > Training of.
Telephone etiquette.
Inservice Training
Service à la clientèle.
Personnel > Formation.
BUSINESS & ECONOMICS > Customer Relations.
Customer services
Employees > Training of
Telephone etiquette
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