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00000cam a2200000 a 4500 |
| 001 |
EBSCO_ocn759865329 |
| 003 |
OCoLC |
| 005 |
20231017213018.0 |
| 006 |
m o d |
| 007 |
cr cnu---unuuu |
| 008 |
111107s2009 cou ob 000 0 eng d |
| 040 |
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|a N$T
|b eng
|e pn
|c N$T
|d OCLCQ
|d YDXCP
|d OCLCF
|d NLGGC
|d OCLCO
|d OCLCQ
|d OCLCO
|d OCLCQ
|d AGLDB
|d OCLCO
|d JBG
|d TOA
|d OCLCO
|d AL5MG
|d OCLCO
|d OCLCQ
|d VTS
|d OCLCO
|d AU@
|d OCLCO
|d OCLCA
|d REC
|d STF
|d OCLCO
|d M8D
|d OCLCO
|d OCLCQ
|d OCLCO
|d OCLCQ
|d OCLCO
|d OCLCQ
|d OCL
|d OCLCO
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| 020 |
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|a 9781583261330
|q (electronic bk.)
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| 020 |
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|a 1583261338
|q (electronic bk.)
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| 020 |
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|z 9781583261163
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| 020 |
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|z 1583261168
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| 029 |
1 |
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|a AU@
|b 000051357479
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| 029 |
1 |
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|a DEBBG
|b BV043071863
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| 029 |
1 |
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|a DEBSZ
|b 42150935X
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| 029 |
1 |
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|a GBVCP
|b 803696574
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| 035 |
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|a (OCoLC)759865329
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| 050 |
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4 |
|a SF745
|b .L34 2009eb
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| 060 |
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4 |
|a SF 745
|b D948c 2009
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| 072 |
|
7 |
|a MED
|x 089020
|2 bisacsh
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| 072 |
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7 |
|a MED
|x 089030
|2 bisacsh
|
| 082 |
0 |
4 |
|a 636.089/0696
|2 22
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| 049 |
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|a UAMI
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| 100 |
1 |
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|a Durrance, Dana.
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| 245 |
1 |
0 |
|a Connecting with clients :
|b practical communication for 10 common situations /
|c Dana Durrance, Laurel Lagoni.
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| 250 |
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|a 2nd ed.
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| 260 |
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|a Lakewood, Colo. :
|b American Animal Hospital Association Press,
|c ©2009.
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| 300 |
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|a 1 online resource (xx, 22 pages)
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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| 500 |
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|a Laurel Lagoni's name appears first on the earlier ed.
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| 504 |
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|a Includes bibliographical references (pages 87-90).
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| 505 |
0 |
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|a How to use this book -- Veterinary communication -- Communication protocols and clinical communication skills -- Communication protocols -- Clinical communication skills -- Nonverbal communication skills -- Verbal communication skills -- A note about email and telephone conversations -- Common situations -- Dealing with emergencies -- Dealing with financial constraints -- Dealing with mistakes, accidents, or unexpected outcomes -- Dealing with angry clients -- Dealing with complaining clients -- Dealing with anxious clients -- Dealing with indecisive clients -- Working with children -- Dealing with euthanasia appointments -- Dealing with grieving clients.
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| 588 |
0 |
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|a Print version record.
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| 590 |
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|a eBooks on EBSCOhost
|b EBSCO eBook Subscription Academic Collection - Worldwide
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| 650 |
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0 |
|a Veterinary medicine.
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| 650 |
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0 |
|a Veterinarian and client.
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| 650 |
|
0 |
|a Interpersonal communication.
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| 650 |
|
0 |
|a Pet owners
|x Psychology.
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| 650 |
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0 |
|a Medical personnel and patient.
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| 650 |
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0 |
|a Communication.
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| 650 |
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0 |
|a Misinformation.
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| 650 |
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2 |
|a Professional-Patient Relations
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| 650 |
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2 |
|a Veterinary Medicine
|x methods
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| 650 |
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2 |
|a Animal Technicians
|x psychology
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| 650 |
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2 |
|a Human-Animal Bond
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| 650 |
|
2 |
|a Communication
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| 650 |
|
2 |
|a Veterinarians
|x psychology
|
| 650 |
|
2 |
|a Veterinary Medicine
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| 650 |
|
6 |
|a Médecine vétérinaire.
|
| 650 |
|
6 |
|a Communication interpersonnelle.
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| 650 |
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6 |
|a Relations personnel médical-patient.
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| 650 |
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6 |
|a Communication.
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| 650 |
|
6 |
|a Information.
|
| 650 |
|
6 |
|a Mésinformation.
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| 650 |
|
7 |
|a veterinary medicine.
|2 aat
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| 650 |
|
7 |
|a communication functions.
|2 aat
|
| 650 |
|
7 |
|a communication (function)
|2 aat
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| 650 |
|
7 |
|a MEDICAL
|x Veterinary Medicine
|x Food Animal.
|2 bisacsh
|
| 650 |
|
7 |
|a MEDICAL
|x Veterinary Medicine
|x Small Animal.
|2 bisacsh
|
| 650 |
|
7 |
|a Medical personnel and patient
|2 fast
|
| 650 |
|
7 |
|a Communication
|2 fast
|
| 650 |
|
7 |
|a Interpersonal communication
|2 fast
|
| 650 |
|
7 |
|a Pet owners
|x Psychology
|2 fast
|
| 650 |
|
7 |
|a Veterinarian and client
|2 fast
|
| 650 |
|
7 |
|a Veterinary medicine
|2 fast
|
| 700 |
1 |
|
|a Lagoni, Laurel.
|
| 700 |
1 |
|
|a Lagoni, Laurel.
|t Connecting with clients.
|
| 710 |
2 |
|
|a American Animal Hospital Association.
|
| 776 |
0 |
8 |
|i Print version:
|a Durrance, Dana.
|t Connecting with clients.
|b 2nd ed.
|d Lakewood, Colo. : American Animal Hospital Association Press, ©2009
|z 9781583261163
|w (DLC) 2009045418
|w (OCoLC)461256278
|
| 856 |
4 |
0 |
|u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=400105
|z Texto completo
|
| 938 |
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|
|a EBSCOhost
|b EBSC
|n 400105
|
| 938 |
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|a YBP Library Services
|b YANK
|n 7250898
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| 994 |
|
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|a 92
|b IZTAP
|
