Emotional labor and crisis response : working on the razor's edge /

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"The authors of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/department spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Mastracci, Sharon H., 1968-
Otros Autores: Guy, Mary E. (Mary Ellen), Newman, Meredith A., 1949-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Armonk, N.Y. : M.E. Sharpe, ©2012.
Temas:
Public service employment > United States > Psychological aspects.
Crisis management > United States.
Création d'emplois > États-Unis > Aspect psychologique.
Gestion de crise > États-Unis.
NATURE > Natural Disasters.
SOCIAL SCIENCE > Disasters & Disaster Relief.
Crisis management
United States
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Emotional labor as public good and the state as harbor of refuge
  • A blind spot in public administration theory--but not in practice
  • Human capital issues
  • Communicating competence and cultivating trust
  • Who gets the blame? Who gets the credit? Government responsiveness and accountability
  • Of the people : legitimacy, representativeness, and the difference that gender makes
  • Professional standards and discretion in crisis response
  • Reflections on the why, how, and what of emotional labor.

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