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Emotional labor and crisis response : working on the razor's edge /
"The authors of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/department spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Armonk, N.Y. :
M.E. Sharpe,
©2012.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Mastracci, Sharon H., |d 1968- | |
| 245 | 1 | 0 | |a Emotional labor and crisis response : |b working on the razor's edge / |c by Sharon H. Mastracci, Mary E. Guy, and Meredith A. Newman. |
| 260 | |a Armonk, N.Y. : |b M.E. Sharpe, |c ©2012. | ||
| 300 | |a 1 online resource (xviii, 173 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
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| 347 | |a data file | ||
| 504 | |a Includes bibliographical references (pages 153-164) and index. | ||
| 505 | 0 | 0 | |t Emotional labor as public good and the state as harbor of refuge -- |t A blind spot in public administration theory--but not in practice -- |t Human capital issues -- |t Communicating competence and cultivating trust -- |t Who gets the blame? Who gets the credit? Government responsiveness and accountability -- |t Of the people : legitimacy, representativeness, and the difference that gender makes -- |t Professional standards and discretion in crisis response -- |t Reflections on the why, how, and what of emotional labor. |
| 520 | |a "The authors of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/department spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges."--Provided by publisher | ||
| 588 | 0 | |a Print version record. | |
| 546 | |a English. | ||
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 650 | 0 | |a Public service employment |z United States |x Psychological aspects. | |
| 650 | 0 | |a Crisis management |z United States. | |
| 650 | 6 | |a Création d'emplois |z États-Unis |x Aspect psychologique. | |
| 650 | 6 | |a Gestion de crise |z États-Unis. | |
| 650 | 7 | |a NATURE |x Natural Disasters. |2 bisacsh | |
| 650 | 7 | |a SOCIAL SCIENCE |x Disasters & Disaster Relief. |2 bisacsh | |
| 650 | 7 | |a Crisis management |2 fast | |
| 651 | 7 | |a United States |2 fast | |
| 700 | 1 | |a Guy, Mary E. |q (Mary Ellen) | |
| 700 | 1 | |a Newman, Meredith A., |d 1949- | |
| 776 | 0 | 8 | |i Print version: |a Mastracci, Sharon H., 1968- |t Emotional labor and crisis response. |d Armonk, N.Y. : M.E. Sharpe, ©2012 |z 9780765625182 |w (DLC) 2011005568 |w (OCoLC)704243755 |
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