Emotional labor and crisis response : working on the razor's edge /

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"The authors of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/department spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Mastracci, Sharon H., 1968-
Otros Autores: Guy, Mary E. (Mary Ellen), Newman, Meredith A., 1949-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Armonk, N.Y. : M.E. Sharpe, ©2012.
Temas:
Public service employment > United States > Psychological aspects.
Crisis management > United States.
Création d'emplois > États-Unis > Aspect psychologique.
Gestion de crise > États-Unis.
NATURE > Natural Disasters.
SOCIAL SCIENCE > Disasters & Disaster Relief.
Crisis management
United States
Acceso en línea:Texto completo
Descripción
Sumario:"The authors of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/department spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges."--Provided by publisher
Descripción Física:1 online resource (xviii, 173 pages)
Bibliografía:Includes bibliographical references (pages 153-164) and index.
ISBN:9780765625205
0765625202
0765625180
9780765625182
9780765631190
0765631199
1315704862
9781315704869
1317472136
9781317472131
1283268965
9781283268967
9786613268969
6613268968

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