Handling difficult people and situations : lead people through adversity /

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Conlow, Rick
Other Authors: Watsabaugh, Doug
Format: Electronic eBook
Language:Inglés
Published: [Rochester, N.Y.] : Axzo Pres, 2009.
Series:Fifty-Minute series.
Subjects:
Interpersonal conflict.
Interpersonal relations.
Organizational behavior.
Conflit interpersonnel.
Comportement organisationnel.
BUSINESS & ECONOMICS > Human Resources & Personnel Management.
BUSINESS & ECONOMICS > Workplace Culture.
Interpersonal conflict
Interpersonal relations
Organizational behavior
Online Access:Texto completo
Table of Contents:
  • The difficult people in your life
  • How you see and hear difficult people
  • The power of a difficult person
  • Making a plan and finding the words
  • Leading a difficult customer to a better outcome.

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