Looking beyond the runway : airlines innovating with best practices while facing realities /

Show other versions (2)

The global airline industry, facing significant changes and discontinuity is prompted and forced to deal with a "new normal." Who would have imagined a few years ago that:- a significant percentage of consumers in the US now prefer to fly low-cost airlines instead of full-service airlines...

Full description

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Taneja, Nawal K.
Format: Electronic eBook
Language:Inglés
Published: Farnham, Surrey ; Burlington, VT : Ashgate, ©2010.
Subjects:
Airlines.
Airlines > Customer services.
Automobile industry and trade.
Aeronautics, Commercial.
Consumer satisfaction.
Consumer Behavior
Compagnies de transport aérien.
Compagnies de transport aérien > Service à la clientèle.
Automobiles > Industrie et commerce.
Transports aériens.
Consommateurs > Satisfaction.
air transport (transportation mode)
TRANSPORTATION > Aviation > Commercial.
TECHNOLOGY & ENGINEERING > Aeronautics & Astronautics.
Aeronautics, Commercial
Airlines
Airlines > Customer services
Automobile industry and trade
Consumer satisfaction
Electronic books.
Online Access:Texto completo

Similar Items

Similar Items