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00000cam a2200000Ia 4500 |
| 001 |
EBSCO_ocn647403280 |
| 003 |
OCoLC |
| 005 |
20231017213018.0 |
| 006 |
m o d |
| 007 |
cr cnu---unuuu |
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100713s2003 mau o 000 0 eng d |
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| 020 |
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|a 9781599966724
|q (electronic bk.)
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|a 1599966727
|q (electronic bk.)
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|a HF5415.5
|b .M167 2003eb
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|a 658.8/12
|2 22
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|a UAMI
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| 100 |
1 |
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|a Martin, Carolyn A.,
|c Ph. D.
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| 245 |
1 |
4 |
|a The customer service intervention :
|b bottom-line tactics for front-line managers /
|c by Carolyn A. Martin & Bruce Tulgan.
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| 260 |
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|a Amherst, Mass. :
|b HRD Press,
|c ©2003.
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| 300 |
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|a 1 online resource (xii, 173 pages)
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
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| 588 |
0 |
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|a Print version record.
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| 590 |
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|a eBooks on EBSCOhost
|b EBSCO eBook Subscription Academic Collection - Worldwide
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| 650 |
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0 |
|a Customer services.
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| 650 |
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6 |
|a Service à la clientèle.
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| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Customer Relations.
|2 bisacsh
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| 650 |
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7 |
|a Customer services
|2 fast
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| 700 |
1 |
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|a Tulgan, Bruce.
|
| 776 |
0 |
8 |
|i Print version:
|a Martin, Carolyn A., Ph. D.
|t Customer service intervention.
|d Amherst, Mass. : HRD Press, ©2003
|z 9780874257434
|w (DLC) 2004295390
|w (OCoLC)55887660
|
| 856 |
4 |
0 |
|u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=320124
|z Texto completo
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| 938 |
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|a EBSCOhost
|b EBSC
|n 320124
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| 994 |
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|a 92
|b IZTAP
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