The manager's pocket guide to dealing with conflict /

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Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent co...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Hart, Lois Borland
Format: Electronic eBook
Language:Inglés
Published: Amherst, Mass. : HRD Press, ©1999.
Subjects:
Interpersonal conflict.
Conflict management.
Conflict (Psychology)
Conflict, Psychological
Conflit interpersonnel.
Gestion des conflits.
Conflit (Psychologie)
BUSINESS & ECONOMICS > Leadership.
SOCIAL SCIENCE > Violence in Society.
Conflict management
Interpersonal conflict
Electronic book.
Online Access:Texto completo
Texto completo
Description
Summary:Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent conflicts from developing (and escalating), and apply conflict resolution techniques. By mastering these skills managers will be able to better serve their employees, helping them to navigate through interpersonal conflicts and maintain workplace productivity.
Physical Description:1 online resource (iv, 114 pages) : illustrations
Bibliography:Includes bibliographical references (pages 105-107) and index.
ISBN:9781599967523
1599967529
9786611090876
6611090878

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