Effective apology : mending fences, building bridges, and restoring trust /

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From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or pro...

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Détails bibliographiques
Cote:Libro Electrónico
Auteur principal: Kador, John
Format: Électronique eBook
Langue:Inglés
Publié: San Francisco, CA : Berrett-Koehler Pub., 2009.
Édition:1st ed.
Collection:BK business book.
Sujets:
Corporate image.
Apologizing.
Corporations > Public relations.
Business communication.
Crisis management.
Entreprises > Image.
Excuses (Regret)
Sociétés > Relations publiques.
Communication dans l'entreprise.
Gestion de crise.
corporate image.
BUSINESS & ECONOMICS > Public Relations.
Apologizing
Business communication
Corporate image
Corporations > Public relations
Crisis management
Accès en ligne:Texto completo
Texto completo

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