ICTs, citizens and governance : after the hype! /

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Hypes can be functional in triggering processes of change, but one should be able to distinguish a 'trigger' from a realistic set of expectations. This book aims to help researchers and practitioners to understand hypes about ICT and government without becoming cynical. It combines an anal...

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Bibliographic Details
Call Number:Libro Electrónico
Other Authors: Meijer, Albert, 1967-, Boersma, Kees, Wagenaar, Pieter
Format: Electronic eBook
Language:Inglés
Published: Amsterdam, Netherlands ; Washington, DC : IOS Press, ©2009.
Series:Innovation and the public sector ; v. 14.
Subjects:
Internet in public administration.
Electronic government information.
Internet dans l'administration publique.
POLITICAL SCIENCE > Public Affairs & Administration.
Informationstechnik
E-Government
Informationsverhalten
Bürgerbeteiligung
Kundenmanagement
Integriertes Informationssystem
Informationsmanagement
Welt
Informationstechnik.
E-Government.
Informationsverhalten.
Bürgerbeteiligung.
Customer Relationship Management.
Integriertes Informationssystem.
Informationsmanagement.
Welt.
Online Access:Texto completo
Table of Contents:
  • Title page; Authors; Contents; ICTs, Citizens & Governance: After the Hype!; Hypes: Love Them or Hate Them; Part A. ICTs and Citizens; Citizen Government Interaction: The Promise of the E-Channel; Online Discussion on Government Websites: Fact and Failure?; Does Transparency Lead to Better Education? The Effects in the Netherlands of Publishing School Performance Indicators on the Internet; Governments and Multi-Channeling: Channel Positioning Strategies for the Future; Service Transformation Towards Citizen-Centric Government? The Evolution of a Smart Card Application in UK Local Government.

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