Cargando…
The next available operator : managing human resources in Indian business process outsourcing industry /
India, often referred to as the 'electronic housekeeper of the world', is home to the largest number of offshored call centres. This makes it very important to understand how BPO providers in India manage their human resources. The key message from recent empirical studies on Indian call c...
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New Delhi, India : Thousand Oaks, Calif. :
Response Books ; Sage Publications,
2009.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a2200000 a 4500 | ||
|---|---|---|---|
| 001 | EBSCO_ocn429183426 | ||
| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
| 006 | m o d | ||
| 007 | cr cnu---unuuu | ||
| 008 | 090803s2009 ii a ob 001 0 eng d | ||
| 040 | |a YDXCP |b eng |e pn |c YDXCP |d N$T |d OCLCQ |d MERUC |d EBLCP |d E7B |d OCLCQ |d MHW |d OCLCQ |d OCLCE |d OCLCQ |d DEBSZ |d OCLCF |d OCLCQ |d OCLCO |d OCLCQ |d COO |d OCLCQ |d OCLCO |d OCLCQ |d OCLCO |d OCLCQ |d VT2 |d OCLCQ |d AGLDB |d OCLCQ |d UAB |d SGPBL |d VNS |d VTS |d OCLCA |d U3W |d AU@ |d OCLCQ |d CANPU |d C6I |d STF |d BRX |d LEAUB |d UPM |d OCLCQ |d ESU |d AJS |d SFB |d OCLCO |d OCL |d OCLCO |d OCLCQ |d OCL |d OCLCO | ||
| 019 | |a 455843469 |a 646809070 |a 762216454 |a 971069896 |a 974379720 |a 1007861017 |a 1017970547 |a 1048761212 |a 1055340600 |a 1058105118 |a 1061052245 |a 1078846107 |a 1078970263 |a 1084388437 |a 1105796521 |a 1125925602 |a 1135209841 |a 1136426497 | ||
| 020 | |a 813210126X |q (electronic bk.) | ||
| 020 | |a 9788132101260 |q (electronic bk.) | ||
| 020 | |a 8178299321 |q (PB) | ||
| 020 | |a 9788178299327 |q (PB) | ||
| 020 | |a 9788132111993 |q (ebook) | ||
| 020 | |a 8132111990 |q (ebook) | ||
| 029 | 1 | |a AU@ |b 000051398441 | |
| 029 | 1 | |a DEBBG |b BV043083323 | |
| 029 | 1 | |a DEBSZ |b 396261582 | |
| 029 | 1 | |a DEBSZ |b 421983744 | |
| 029 | 1 | |a DKDLA |b 820120-katalog:9910007274105765 | |
| 035 | |a (OCoLC)429183426 |z (OCoLC)455843469 |z (OCoLC)646809070 |z (OCoLC)762216454 |z (OCoLC)971069896 |z (OCoLC)974379720 |z (OCoLC)1007861017 |z (OCoLC)1017970547 |z (OCoLC)1048761212 |z (OCoLC)1055340600 |z (OCoLC)1058105118 |z (OCoLC)1061052245 |z (OCoLC)1078846107 |z (OCoLC)1078970263 |z (OCoLC)1084388437 |z (OCoLC)1105796521 |z (OCoLC)1125925602 |z (OCoLC)1135209841 |z (OCoLC)1136426497 | ||
| 037 | |a 207809 |b MIL | ||
| 042 | |a dlr | ||
| 043 | |a a-ii--- | ||
| 050 | 4 | |a HE8789.I4 |b N49 2009eb | |
| 072 | 7 | |a BUS |x 043050 |2 bisacsh | |
| 072 | 7 | |a BUS |x 043040 |2 bisacsh | |
| 072 | 7 | |a BUS |x 040000 |2 bisacsh | |
| 072 | 7 | |a BUS |x 043010 |2 bisacsh | |
| 072 | 7 | |a BUS |x 090010 |2 bisacsh | |
| 082 | 0 | 4 | |a 658.8/72 |2 22 |
| 049 | |a UAMI | ||
| 245 | 0 | 4 | |a The next available operator : |b managing human resources in Indian business process outsourcing industry / |c edited by Mohan Thite and Bob Russell. |
| 260 | |a New Delhi, India : |b Response Books ; |a Thousand Oaks, Calif. : |b Sage Publications, |c 2009. | ||
| 300 | |a 1 online resource (xiii, 316 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Introduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emerging problems in Indian call centres / Pawan Budhwar, Neeru Malhotra and Virender Singh -- Transnationalism in Indian call centres / Kiran Mirchandani -- A practitioner's perspective on the Indian info-services industry / Nandita Gurjar -- Union formation in Indian call centres / Phil Taylor [and others] -- Outsourcing careers : western theories in an Indian context / Laurie Cohen, Amal El-Sawad and John Arnold -- Employment systems in call centres in the United States and India / Rosemary Batt, Virginia Doellgast and Hyunji Kwon -- Managing work and employment in Australian and Indian call centres / Bob Russell and Mohan Thite -- Strategic human resource management in outsourced call centres in India and Canada / Wendy Carroll and Terry Wagar. | |
| 520 | |a India, often referred to as the 'electronic housekeeper of the world', is home to the largest number of offshored call centres. This makes it very important to understand how BPO providers in India manage their human resources. The key message from recent empirical studies on Indian call centres/BPO is that human resources are at once the greatest strength and the greatest challenge confronting this new industry. Many of these studies are, however, based more on polemics and managerial rhetoric as opposed to the systematic empirical investigation of the employment relationship. This first-of-i. | ||
| 588 | 0 | |a Print version record. | |
| 506 | |3 Use copy |f Restrictions unspecified |2 star |5 MiAaHDL | ||
| 533 | |a Electronic reproduction. |b [Place of publication not identified] : |c HathiTrust Digital Library, |d 2011. |5 MiAaHDL | ||
| 538 | |a Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. |u http://purl.oclc.org/DLF/benchrepro0212 |5 MiAaHDL | ||
| 583 | 1 | |a digitized |c 2011 |h HathiTrust Digital Library |l committed to preserve |2 pda |5 MiAaHDL | |
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 650 | 0 | |a Call centers |z India |x Personnel management. | |
| 650 | 0 | |a Human capital |z India |x Management. | |
| 650 | 0 | |a Call centers |x Personnel management |v Cross-cultural studies. | |
| 650 | 0 | |a Human capital |x Management |v Cross-cultural studies. | |
| 650 | 0 | |a Electronic books. | |
| 650 | 6 | |a Centres d'appels (Affaires) |z Inde |x Personnel |x Direction. | |
| 650 | 6 | |a Centres d'appels (Affaires) |x Personnel |x Direction |v Études transculturelles. | |
| 650 | 6 | |a Livres numériques. | |
| 650 | 7 | |a e-books. |2 aat | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Marketing |x Telemarketing. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Marketing |x Multilevel. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Mail Order. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Marketing |x Direct. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x E-Commerce |x Internet Marketing. |2 bisacsh | |
| 650 | 7 | |a Call centers |x Personnel management |2 fast | |
| 650 | 7 | |a Human capital |x Management |2 fast | |
| 651 | 7 | |a India |2 fast | |
| 655 | 7 | |a Cross-cultural studies |2 fast | |
| 700 | 1 | |a Thite, Mohan. | |
| 700 | 1 | |a Russell, Bob, |d 1950- | |
| 776 | 0 | 8 | |i Print version: |t Next available operator. |d New Delhi, India : Response Books ; Thousand Oaks, Calif. : Sage Publications, 2009 |z 9788178299327 |w (DLC) 2008050968 |w (OCoLC)278980757 |
| 856 | 4 | 0 | |u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=278351 |z Texto completo |
| 938 | |a EBL - Ebook Library |b EBLB |n EBL434186 | ||
| 938 | |a ebrary |b EBRY |n ebr10287701 | ||
| 938 | |a EBSCOhost |b EBSC |n 278351 | ||
| 938 | |a Sage Publications |b SAGE |n EDZ0000158940 | ||
| 938 | |a YBP Library Services |b YANK |n 11566857 | ||
| 938 | |a YBP Library Services |b YANK |n 3016716 | ||
| 994 | |a 92 |b IZTAP | ||