Customer-driven services management /

This Second Edition has been substantially revised keeping in view the continued demand and requirement for excellence in services management. In addition to presenting the concepts within which innovative processes and practices can develop, the author discusses the new technologies, products and a...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Balachandran, S., 1932-
Format: Electronic eBook
Language:Inglés
Published: New Delhi ; Thousand Oaks, Calif. : Response Books, ©2004.
Edition:2nd ed.
Subjects:
Customer services > India > Management.
Service à la clientèle > Inde > Gestion.
BUSINESS & ECONOMICS > Customer Relations.
Customer services > Management
India
Online Access:Texto completo

Internet

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