Loading…
Customer-driven services management /
This Second Edition has been substantially revised keeping in view the continued demand and requirement for excellence in services management. In addition to presenting the concepts within which innovative processes and practices can develop, the author discusses the new technologies, products and a...
| Call Number: | Libro Electrónico |
|---|---|
| Main Author: | |
| Format: | Electronic eBook |
| Language: | Inglés |
| Published: |
New Delhi ; Thousand Oaks, Calif. :
Response Books,
©2004.
|
| Edition: | 2nd ed. |
| Subjects: | |
| Online Access: | Texto completo |