Healthcare operations management /

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"This book is about operations management and the strategic implementation of programs, techniques, and tools for reducing costs and improving quality. It not only covers the basics of operations management, but also explains how operations and process improvement relate to contemporary healthc...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: McLaughlin, Daniel B., 1945-
Other Authors: Hays, Julie M., 1954-2007
Format: Electronic eBook
Language:Inglés
Published: Chicago : Washington, DC : Health Administration Press ; AUPHA Press, ©2008.
Subjects:
Medical care > Quality control.
Health services administration > Quality control.
Organizational effectiveness.
Total quality management.
Decision making > Mathematical models.
Methodology.
Organization.
Health services administration.
Medical care.
Decision Support Techniques
Methods
Quality Assurance, Health Care
Total Quality Management
Efficiency, Organizational
Organization and Administration
Health Care Quality, Access, and Evaluation
Health Services Administration
Investigative Techniques
Medical Informatics Applications
Quality of Health Care
Delivery of Health Care
Medical Informatics
Analytical, Diagnostic and Therapeutic Techniques and Equipment
Information Science
Patient Care
Soins médicaux > Qualité > Contrôle.
Services de santé > Administration > Qualité > Contrôle.
Efficacité organisationnelle.
Qualité totale.
Prise de décision > Modèles mathématiques.
Méthodologie.
Organisation.
Services de santé > Administration.
Médecine > Informatique.
Prestation de soins.
Soins médicaux.
methodology.
MEDICAL > Administration.
MEDICAL > Practice Management & Reimbursement.
Organization
Methodology
Medical care
Health services administration
Decision making > Mathematical models
Health services administration > Quality control
Medical care > Quality control
Organizational effectiveness
Total quality management
Online Access:Texto completo
Table of Contents:
  • The challenge and the opportunity
  • History of performance improvement
  • Evidence-based medicine and pay-for-performance
  • Strategy and the balanced scorecard
  • Project management
  • Tools for problem solving and decision making
  • Using data and statistical tools for operations improvement
  • Quality management: focus on six sigma
  • The lean enterprise
  • Simulation
  • Process improvement and patient flow
  • Scheduling and capacity management
  • Supply chain management
  • Holding the gains.

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