Cargando…
50 activities for achieving excellent customer service /
This resource manual provides: Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands.; Identification and creation of memorable experiences for your customer service representatives and their customers; A valuable treasure of resources whet...
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Amherst, Mass. :
HRD Press,
©2003.
|
| Colección: | 50 Activities.
|
| Temas: | |
| Acceso en línea: | Texto completo Texto completo |
| Sumario: | This resource manual provides: Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands.; Identification and creation of memorable experiences for your customer service representatives and their customers; A valuable treasure of resources whether you are a seasoned veteran, a trainer/facilitator with middle of the road years of experience, or a newcomer or occasional trainer.; 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area.; User friendly activi. |
|---|---|
| Notas: | Title from title screen. |
| Descripción Física: | 1 online resource (272 pages) |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 9781599965086 1599965089 1281018325 9781281018328 |