Resolving conflicts on the job /

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Chapters include: Why people fight at work, Five ways to engage conflict, Ways to listen, Ways to give (and receive) feedback, Conflict styles, Staying cool in a conflict, and Ways to engage conflict on the job: up, down, and sideways.

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Withers, Bill
Other Authors: Wisinski, Jerry
Format: Electronic eBook
Language:Inglés
Published: New York : AMACOM, ©2007.
Edition:2nd ed.
Series:WorkSmart series.
Subjects:
Conflict management.
Gestion des conflits.
BUSINESS & ECONOMICS > Workplace Culture.
BUSINESS & ECONOMICS > Corporate Governance.
BUSINESS & ECONOMICS > Leadership.
BUSINESS & ECONOMICS > Organizational Development.
Conflict management
Online Access:Texto completo
Texto completo
Table of Contents:
  • A brief overview of conflict
  • Why people fight at work
  • Five ways to engage conflict
  • Ways to listen
  • Ways to give (and receive) feedback
  • Conflict styles
  • Staying cool in a conflict
  • Ways to engage conflict on the job--up, down, and sideways
  • Ways to work with teams in conflict
  • Can all this conflict be good for me?
  • Why do I care?

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