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Get what you want : an industry insider shows you how to make good complaints, fix bad service and convince companies that you're right /
Don't accept shoddy goods or bad service! The author, who brings to his readers more than three decades of experience and consulting in the customer service field, addresses the other side of the counter the customer. He offers long-suffering consumers key tips on how to make effective complain...
| Cote: | Libro Electrónico |
|---|---|
| Auteur principal: | |
| Format: | Électronique eBook |
| Langue: | Inglés |
| Publié: |
Los Angeles, CA :
Silver Lake,
2005.
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| Édition: | 1st ed. |
| Sujets: | |
| Accès en ligne: | Texto completo |