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Delivering knock your socks off service /
Written in the same accessible and humorous style that made this book a classic, this title features brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush.
| Call Number: | Libro Electrónico |
|---|---|
| Corporate Author: | |
| Format: | Electronic eBook |
| Language: | Inglés |
| Published: |
New York :
AMACOM,
©2007.
|
| Edition: | 4th ed. |
| Subjects: | |
| Online Access: | Texto completo |