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Going live : starting and running a virtual reference service /
If your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Chicago :
American Library Association,
2003.
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| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | If your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons' needs and market their services to address these needs. Collecting and documenting what thousands of virtual reference librarians have learned over the past few years, this comprehensive guide provides a needed overview to help new and aspiring virtual reference library departments—and their directors and. |
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| Descripción Física: | 1 online resource (viii, 182 pages) |
| Bibliografía: | Includes bibliographical references (pages 157-176) and index. |
| ISBN: | 0838999301 9780838999301 9780838908501 0838908500 |