Cita APA (7a ed.)

Horrell, E. (2006). The kindness revolution: The company-wide culture shift that inspires phenomenal customer service. AMACOM.

Cita Chicago Style (17a ed.)

Horrell, Edward. The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service. New York: AMACOM, 2006.

Cita MLA (8a ed.)

Horrell, Edward. The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service. AMACOM, 2006.