Cita APA (7a ed.)

Hearit, K. M. (2006). Crisis management by apology: Corporate responses to allegations of wrongdoing. Lawrence Erlbaum Associates.

Cita Chicago Style (17a ed.)

Hearit, Keith Michael. Crisis Management by Apology: Corporate Responses to Allegations of Wrongdoing. Mahwah, N.J.: Lawrence Erlbaum Associates, 2006.

Cita MLA (8a ed.)

Hearit, Keith Michael. Crisis Management by Apology: Corporate Responses to Allegations of Wrongdoing. Lawrence Erlbaum Associates, 2006.