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Evaluating reference services : a practical guide /
To make sure library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services. Whitlatch's library-tested tools will make it easy to determine what is working and what is not in t...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Chicago :
American Library Association,
2000.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Whitlatch, Jo Bell. | |
| 245 | 1 | 0 | |a Evaluating reference services : |b a practical guide / |c Jo Bell Whitlatch. |
| 260 | |a Chicago : |b American Library Association, |c 2000. | ||
| 300 | |a 1 online resource (vi, 226 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Planning the evaluation of reference services -- Selecting appropriate evaluation methods -- Collecting, analyzing, and communicating study data and results -- Reference assessment annotated bibliography -- contributors. | |
| 520 | |a To make sure library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services. Whitlatch's library-tested tools will make it easy to determine what is working and what is not in the reference department. Her proven techniques will help you to: -- Create a planning strategy. -- Select the best evaluation tools for specific needs. -- Understand the strengths and weaknesses of various collection tools. -- Collect and analyze data more effectively. -- Communicate results to improve reference services and maintain funding. | ||
| 588 | 0 | |a Print version record. | |
| 546 | |a English. | ||
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 650 | 0 | |a Reference services (Libraries) |x Evaluation. | |
| 650 | 2 | |a Library Services | |
| 650 | 2 | |a Evaluation Studies | |
| 650 | 6 | |a Bibliothèques |x Services de référence |x Évaluation. | |
| 650 | 7 | |a LANGUAGE ARTS & DISCIPLINES |x Library & Information Science |x General. |2 bisacsh | |
| 650 | 7 | |a Reference services (Libraries) |x Evaluation |2 fast | |
| 776 | 0 | 8 | |i Print version: |a Whitlatch, Jo Bell. |t Evaluating reference services. |d Chicago : American Library Association, 2000 |z 0838907873 |w (DLC) 00038052 |w (OCoLC)43798487 |
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