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Smart services : competitive information strategies, solutions, and success stories for service businesses /
Focusing specifically on the competitive information needs of service-oriented firms, this book illuminates the many forms of competition in service businesses, identifies the most effective information resources for competitive intelligence, and provides a practical framework for identifying and st...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Medford, N.J. :
Information Today, Inc.,
©2002.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 049 | |a UAMI | ||
| 100 | 1 | |a Sawyer, Deborah C., |d 1953- | |
| 245 | 1 | 0 | |a Smart services : |b competitive information strategies, solutions, and success stories for service businesses / |c Deborah C. Sawyer. |
| 260 | |a Medford, N.J. : |b Information Today, Inc., |c ©2002. | ||
| 300 | |a 1 online resource (xii, 236 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references (pages 205-209) and index. | ||
| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a Cover; Copyright; Table of Contents; First Words; Introduction; PART 1; Introduction; Defining the Service Business; Foundations for Analysis; How Services Competition Differs; The Broad Spectrum of Competitive Forces; Why Undertake CI in Services?; A Word About Words; References; Chapter 2: Customer-Origin Competition; The True Arena of Competition; The Role of Prior Relationships; Competition from Alternates and Substitutes; Competing Against a Lack of Action; Reluctance to Change as Competition; The Do-It-Yourself Phenomenon; Too Much Competition; Bad Experiences; The Need for Education. | |
| 505 | 8 | |a Location as Perceptual CompetitionMarket Cooperation; Tackling Customer-Origin Competition; References; Competition Checklist; Key Points to Remember; Chapter 3: A Matter of Influence; Spotting Centers of Influence; Decision by Committee; Delegation as a Competitive Barrier; Recognizing the Role of Gatekeepers; Managing Multiple Influencers; Tackling Influencer Competition; Competition Checklist; Key Points to Remember; Chapter 4: When Uncle Sam Is a Competitor; Undercutting the Private Sector; Siphoning Off Opportunities; More Than the Federal Government; Hidden Competition. | |
| 505 | 8 | |a A Question of Favoritism?Crossing Borders; Indirect Competition; Tackling Uncle Sam as a Competitor; References; Competition Checklist; Key Points to Remember; Chapter 5: Traditional Competitors; Providers Versus Competitors; Full or Partial Competitors; Issues of Visibility; Imitators Versus Competitors; Absentees and Exclusivities; New Market Entrants; When Foes Are Friends, Too; Elements of Traditional Competition; Tackling Traditional Competitors; Competition Checklist; Key Points to Remember; Chapter 6: An Inside Job; Location as a Competitive Disadvantage. | |
| 505 | 8 | |a Organizational Structure as Competitive BarrierA Matter of Culture; The Impact of Client Interaction; The Threat of Adamancy; Competing Against Staff Departures; Creating Competition with Too Much Change; Competition from Internal Saboteurs; Clashes of Ego; Tackling Inside Competition; References; Competition Checklist; Key Points to Remember; Chapter 7: Left-Field Competition; Sudden Changes in Demand; Financial Fluctuations; Wanting It All, Wanting It Now; The Tentacles of Technology; Labor and Labor Costs; Per-Capita Competition; Rationalization as Competition; Hidden Competition. | |
| 505 | 8 | |a CommoditizationReferences; Competition Checklist; Key Points to Remember; PART 2; Chapter 8: Where Are They?; Just What Is Your Industry Sector?; Finding High-Profile Competitors; Finding Low-Profile Competition; Finding Hidden Competition; Public Faces, Private Lives; Customer and Influencer Competition; Government Source Competition; About Where Competitors Are; How to Use the CI You Gather; Finding Your Competition; Chapter 9: What's Their Strategy?; Positioning Tactics; Mission and Vision Statements Can Be Revealing; The Branding Impetus; The Business of Differentiation. | |
| 520 | |a Focusing specifically on the competitive information needs of service-oriented firms, this book illuminates the many forms of competition in service businesses, identifies the most effective information resources for competitive intelligence, and provides a practical framework for identifying and studying competitors in order to gain competitive advantage. Explained are unique challenges and techniques for tackling traditional competitors, uncovering hidden and left-field competition, discovering and tracking competitor strategies, looking for financial intelligence, and looking for intel. | ||
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 650 | 0 | |a Service industries. | |
| 650 | 0 | |a Business intelligence. | |
| 650 | 0 | |a Strategic planning. | |
| 650 | 0 | |a Competition. | |
| 650 | 2 | |a Economic Competition | |
| 650 | 6 | |a Services (Industrie) | |
| 650 | 6 | |a Veille économique. | |
| 650 | 6 | |a Planification stratégique. | |
| 650 | 6 | |a Concurrence. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Workplace Culture. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Corporate Governance. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Leadership. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Development. |2 bisacsh | |
| 650 | 7 | |a Business intelligence. |2 fast |0 (OCoLC)fst00842723 | |
| 650 | 7 | |a Competition. |2 fast |0 (OCoLC)fst00871464 | |
| 650 | 7 | |a Service industries. |2 fast |0 (OCoLC)fst01113407 | |
| 650 | 7 | |a Strategic planning. |2 fast |0 (OCoLC)fst01134371 | |
| 776 | 0 | 8 | |i Print version: |a Sawyer, Deborah C., 1953- |t Smart services. |d Medford, N.J. : Information Today, Inc., ©2002 |z 0910965560 |w (DLC) 2001054762 |w (OCoLC)48221471 |
| 856 | 4 | 0 | |u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=104949 |z Texto completo |
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| 938 | |a Internet Archive |b INAR |n smartservicescom0000sawy | ||
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