Rethinking performance measurement : beyond the balanced scorecard /

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A major new study by a leading management scholar from top-ranked Wharton School of Business on problems of performance measurement systems. Highlights particular shortcomings of the widely adopted 'balanced scorecard' technique. Outlines an alternative approach capturing fundamentals of f...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Meyer, Marshall W.
Format: Electronic eBook
Language:Inglés
Published: Cambridge, UK ; New York : Cambridge University Press, 2002.
Subjects:
Organizational effectiveness > Measurement.
Performance > Measurement.
Total quality management.
Total Quality Management
Efficacité organisationnelle > Mesure.
Rendement au travail > Mesure.
Qualité totale.
BUSINESS & ECONOMICS > Workplace Culture.
BUSINESS & ECONOMICS > Corporate Governance.
BUSINESS & ECONOMICS > Leadership.
BUSINESS & ECONOMICS > Organizational Development.
Leistungsmessung
Unternehmen
Bedrijfsresultaten.
Balansanalyse.
Efficacité organisationnelle.
Analyse coûts-avantages.
Évaluation de la performance.
Online Access:Texto completo
Table of Contents:
  • Why are performance measures so bad?
  • Running down of performance measures
  • In search of balance
  • From cost drivers to revenue drivers
  • Learning from ABPA
  • Managing and strategizing with ABPA.

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