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Business performance measurement : theory and practice /
This multidisciplinary, international book draws together the key themes in business performance measurement to provide an up-to-date summary of the leading ideas in the field. It will appeal to graduate students, managers and researchers interested in performance measurement, whatever their discipl...
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Cambridge :
Cambridge University Press,
2002.
|
| Colección: | Neely, Andy.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 245 | 0 | 0 | |a Business performance measurement : |b theory and practice / |c edited by Andy Neely. |
| 260 | |a Cambridge : |b Cambridge University Press, |c 2002. | ||
| 300 | |a 1 online resource (xiii, 366 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
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| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a pt. 1. Performance measurement : functional analyses. Measuring performance : the accounting perspective / David Otley -- Measuring performance : the marketing perspective / Bruce Clark -- Measuring performance : the operations perspective / Andy Neely and Rob Austin -- Finding performance : the new discipline in management / Marshall W. Meyer -- pt. 2. Performance measurement : theoretical foundations. A conceptual and operational delineation of performance / Michel Lebas and Ken Euske -- When it should not work but does : anomalies of high performance / Rob Austin and Jody Hoffer Gittell -- Does pay for performance really motivate employees? / Margit Osterloh and Bruno S. Frey -- Superior managers tolerance to dysfunctional behavior : a test / Clive Emmanuel -- pt. 3. Performance measurement : frameworks and methodologies. Performance measurement frameworks : a review / Mike Kennerley and Andy Neely -- The critical few : first among equals as parameters of strategic effectiveness / Elspeth Murray and Peter Richardson -- Integrated performance measurements systems : structure and dynamics / Umit Bititci, Allan Carrie, and Trevor Turner -- Why measurement initiatives succeed and fail : the impact of parent company initiatives / Mike Bourne and Andy Neely. | |
| 505 | 0 | |a pt. 4. Performance measurement : practical applications. What really goes on in the name of benchmarking? / David Mayle [and others] -- Measuring marketing performance : which way is up? / Tim Ambler and Flora Kokkinaki -- Loosely coupled performance measurement systems / Thomas Ahrens and Chris Chapman -- Redefining government performance / Ken Ogata and Rich Goodkey -- pt. 5. Performance measurement : specific measures. Customer satisfaction and business performance / Kai Kristensen, Anne Martensen, and Lars Grønholdt -- Linking financial performance to employee and customer satisfaction / Andy Neely and Mohammed Al Najjar -- Measuring innovation performance / Riitta Katila -- pt. 6. Performance measurement : emerging issues and trends. The future of performance measurement : measuring knowledge work / Rob Austin and Pat Larkey -- Measuring eBusiness performance / Andy Neely [and others]. | |
| 588 | 0 | |a Print version record. | |
| 520 | |a This multidisciplinary, international book draws together the key themes in business performance measurement to provide an up-to-date summary of the leading ideas in the field. It will appeal to graduate students, managers and researchers interested in performance measurement, whatever their discipline. | ||
| 546 | |a English. | ||
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 650 | 0 | |a Organizational effectiveness |x Measurement. | |
| 650 | 0 | |a Performance |x Measurement. | |
| 650 | 0 | |a Total quality management. | |
| 650 | 6 | |a Efficacité organisationnelle |x Mesure. | |
| 650 | 6 | |a Qualité totale. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Workplace Culture. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Corporate Governance. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Leadership. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Development. |2 bisacsh | |
| 650 | 7 | |a Organizational effectiveness |x Measurement |2 fast | |
| 650 | 7 | |a Performance |x Measurement |2 fast | |
| 650 | 7 | |a Total quality management |2 fast | |
| 650 | 1 | 7 | |a Bedrijfsresultaten. |2 gtt |
| 650 | 1 | 7 | |a Prestatiebeoordeling. |2 gtt |
| 700 | 1 | |a Neely, A. D. |q (Andy D.) | |
| 776 | 0 | 8 | |i Print version: |t Business performance measurement. |d Cambridge : Cambridge University Press, 2002 |z 052180342X |w (DLC) 2002283000 |w (OCoLC)47356655 |
| 830 | 0 | |a Neely, Andy. | |
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