High tech, high touch : library customer service through technology /

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Ever-expanding technologies are raising the bar, as customers increasingly expect fast, sophisticated solutions and results in their interactions with the library. Drawing on their system of improved customer service available through technology, the authors show how automating traditional library s...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Jurewicz, Lynn
Other Authors: Cutler, Todd
Format: Electronic eBook
Language:Inglés
Published: Chicago : American Library Association, 2003.
Subjects:
Libraries and the Internet.
Public services (Libraries) > Technological innovations.
Customer services > Technological innovations.
Library Web sites.
Bibliothèques et Internet.
Bibliothèques > Services aux usagers > Innovations.
Service à la clientèle > Innovations.
Sites Web de bibliothèques.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Dienstverlening.
Bibliotheken.
Informatietechnologie.
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