Jurewicz, L., & Cutler, T. (2003). High tech, high touch: Library customer service through technology. American Library Association.
Cita Chicago Style (17a ed.)Jurewicz, Lynn, y Todd Cutler. High Tech, High Touch: Library Customer Service Through Technology. Chicago: American Library Association, 2003.
Cita MLA (8a ed.)Jurewicz, Lynn, y Todd Cutler. High Tech, High Touch: Library Customer Service Through Technology. American Library Association, 2003.
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