Patient satisfaction : defining, measuring, and improving the experience of care /

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Press, Irwin
Format: Electronic eBook
Language:Inglés
Published: Chicago, IL : Health Administration Press, ©2002.
Series:Management series (Ann Arbor, Mich.)
Subjects:
Patient satisfaction.
Physician and patient.
Medical care > Quality control.
Patient Satisfaction
Physician-Patient Relations
Quality Assurance, Health Care
Patients > Satisfaction.
Relations médecin-patient.
Soins médicaux > Qualité > Contrôle.
MEDICAL > Administration.
MEDICAL > Practice Management & Reimbursement.
Medical care > Quality control
Patient satisfaction
Physician and patient
Medical Professional Practice.
Medicine.
Health & Biological Sciences.
Online Access:Texto completo
Table of Contents:
  • Why Bother?
  • Digging Deeper: Patient Vs. Clinical Cultures
  • From Theory to Method
  • Reporting and Interpreting the Data
  • Mining the Data for Insights
  • From Data to Action
  • Creating a Culture, Not Just a Program
  • The Emergency Department: A Special Case
  • Implementing Change.

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