Service level management for enterprise networks /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Lewis, Lundy
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Boston : Artech House, ©1999.
Colección:Artech House telecommunications library.
Temas:
Business enterprises > Computer networks.
Information technology > Management.
Entreprises > Réseaux d'ordinateurs.
Technologie de l'information > Gestion.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
Management.
Kwaliteitszorg.
Dienstverlening.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • What is SLM?
  • The evolution toward SLM
  • The crux of SLM
  • Why be interested in SLM?
  • Case study: GlaxoWellcome
  • SLM conceptual graph
  • Case study: Cabletron Systems and ATandT
  • A short guide to standards for integrated management
  • Comparison with quality of service management
  • SLM methodology
  • Essential SLM methodology
  • An excursion into SE methodologies
  • Variations on SLM methodology
  • Case study: Decisys
  • SLM architecture
  • What is architecture?
  • Basic SLM architecture
  • Useful ideas from artificial intelligence, robotics, and data warehousing
  • SLM architecture revisited
  • Evaluating SLM proposals with respect to architecture
  • Case study: Deutsche Telekom
  • Special topics in SLM
  • The event correlation problem
  • The semantic disparity problem
  • The component-to-service mapping problem
  • The agent selection problem
  • The integration problem
  • The scaling problem
  • The representation problem
  • The complexity problem
  • Case study: KLM Airlines
  • SLM and electronic commerce
  • What is electronic commerce?
  • Burdens on suppliers of electronic commerce
  • SLM and electronic commerce
  • Case study: Windward Consulting Group
  • SLM, modern business, and quality of life
  • Information systems and modern business
  • The SLM connection
  • Business trends and challenges
  • Why be interested in SLM?

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