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|a Lewis, Lundy.
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1 |
0 |
|a Service level management for enterprise networks /
|c Lundy Lewis.
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| 260 |
|
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|a Boston :
|b Artech House,
|c ©1999.
|
| 300 |
|
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|a 1 online resource (xiii, 307 pages) :
|b illustrations
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| 336 |
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|a text
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|a computer
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|a online resource
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|a data file
|
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|a Artech House telecommunications library
|
| 504 |
|
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|a Includes bibliographical references and index.
|
| 505 |
0 |
0 |
|t What is SLM? --
|t The evolution toward SLM --
|t The crux of SLM --
|t Why be interested in SLM? --
|t Case study: GlaxoWellcome --
|t SLM conceptual graph --
|t Case study: Cabletron Systems and ATandT --
|t A short guide to standards for integrated management --
|t Comparison with quality of service management --
|t SLM methodology --
|t Essential SLM methodology --
|t An excursion into SE methodologies --
|t Variations on SLM methodology --
|t Case study: Decisys --
|t SLM architecture --
|t What is architecture? --
|t Basic SLM architecture --
|t Useful ideas from artificial intelligence, robotics, and data warehousing --
|t SLM architecture revisited --
|t Evaluating SLM proposals with respect to architecture --
|t Case study: Deutsche Telekom --
|t Special topics in SLM --
|t The event correlation problem --
|t The semantic disparity problem --
|t The component-to-service mapping problem --
|t The agent selection problem --
|t The integration problem --
|t The scaling problem --
|t The representation problem --
|t The complexity problem --
|t Case study: KLM Airlines --
|t SLM and electronic commerce --
|t What is electronic commerce? --
|t Burdens on suppliers of electronic commerce --
|t SLM and electronic commerce --
|t Case study: Windward Consulting Group --
|t SLM, modern business, and quality of life --
|t Information systems and modern business --
|t The SLM connection --
|t Business trends and challenges --
|t Why be interested in SLM?
|
| 588 |
0 |
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|a Print version record.
|
| 590 |
|
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|a eBooks on EBSCOhost
|b EBSCO eBook Subscription Academic Collection - Worldwide
|
| 650 |
|
0 |
|a Business enterprises
|x Computer networks.
|
| 650 |
|
0 |
|a Information technology
|x Management.
|
| 650 |
|
6 |
|a Entreprises
|x Réseaux d'ordinateurs.
|
| 650 |
|
6 |
|a Technologie de l'information
|x Gestion.
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Management Science.
|2 bisacsh
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Organizational Behavior.
|2 bisacsh
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Industrial Management.
|2 bisacsh
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Management.
|2 bisacsh
|
| 650 |
|
7 |
|a Business enterprises
|x Computer networks.
|2 fast
|0 (OCoLC)fst00842531
|
| 650 |
|
7 |
|a Information technology
|x Management.
|2 fast
|0 (OCoLC)fst00973112
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| 650 |
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|a Management.
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| 650 |
1 |
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|a Kwaliteitszorg.
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| 650 |
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|a Dienstverlening.
|2 gtt
|
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|i Print version:
|a Lewis, Lundy.
|t Service level management for enterprise networks.
|d Boston : Artech House, ©1999
|z 1580530168
|w (DLC) 99041775
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