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Computer telephony integration /
Learn how CTI works and how you can make it work for your company. Using real-life examples, this book shows how computer-supported telephony applied to call centers has already given many companies a significant edge over their competitors. The author analyzes the benefits CTI can bring to your org...
| Cote: | Libro Electrónico |
|---|---|
| Auteur principal: | |
| Format: | Électronique eBook |
| Langue: | Inglés |
| Publié: |
Boston, MA :
Artech House,
©1999.
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| Édition: | 2nd ed. |
| Collection: | Artech House telecommunications library.
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| Sujets: | |
| Accès en ligne: | Texto completo |