Computer telephony integration /

Learn how CTI works and how you can make it work for your company. Using real-life examples, this book shows how computer-supported telephony applied to call centers has already given many companies a significant edge over their competitors. The author analyzes the benefits CTI can bring to your org...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Walters, Rob (Oxford tour guide)
Format: Electronic eBook
Language:Inglés
Published: Boston, MA : Artech House, ©1999.
Edition:2nd ed.
Series:Artech House telecommunications library.
Subjects:
Digital telephone systems > Automation.
Computer networks.
Computer Communication Networks
Réseaux téléphoniques numériques > Automatisation.
Réseaux d'ordinateurs.
TECHNOLOGY & ENGINEERING > Telecommunications.
Computer networks
Digital telephone systems > Automation
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