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m o d |
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|a UAMI
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|a Anderson, Kristin,
|d 1962-
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|a Knock your socks off answers :
|b solving customer nightmares & soothing nightmare customers /
|c Kristin Anderson & Ron Zemke.
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|a New York :
|b American Management Association,
|c 1995.
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|a 1 online resource (xv, 143 pages) :
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|a Includes bibliographical references (pages 139-140).
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|a eBooks on EBSCOhost
|b EBSCO eBook Subscription Academic Collection - Worldwide
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|a Zemke, Ron.
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|i Print version:
|a Anderson, Kristin.
|t Knock your socks off answers.
|d New York : American Management Association, 1995
|z 0814478840
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