How to resolve conflicts at work /

Annotation.

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Stone, Florence M.
Format: Electronic eBook
Language:Inglés
Published: New York : American Management Association, ©1999.
Series:Take-charge assistant book.
Subjects:
Conflict management.
Gestion des conflits.
BUSINESS & ECONOMICS > Workplace Culture.
BUSINESS & ECONOMICS > Corporate Governance.
BUSINESS & ECONOMICS > Leadership.
BUSINESS & ECONOMICS > Organizational Development.
Conflict management
Conflictmanagement.
Online Access:Texto completo
Table of Contents:
  • Preface: What's in it for me?
  • Section I: Overview ; 1. How do you handle conflict? ; 2. Keeping emotions under control ; 3. Pro-active solutions
  • Section II: Getting to the heart of a problem ; 4. Communication gaffes ; 5. Personality conflicts ; 6. Getting to the problem
  • Section III: Building better relationships ; 7. Boss/office professional relationship ; 8. Dealing with co-workers ; 9. Good customer relationships ; 10. Defusing team conflicts
  • Epilogue
  • Index.

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